Customer writing

Register for the Customer-focused Writing workshop online

This essential workshop provides you with an in-depth understanding of how to write to customers in a style that focuses on them. It will help you build better relationships and improve your company’s image.

You will write case studies related to your workplace and receive feedback from your trainer and other participants on your strengths and areas to improve.

Anyone who has to refuse customer requests or handle complaints in writing.

• Meeting and exceeding customer needs and expectations

• Using the 6 elements of editing to review writing

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